Hospitality management : people skills and manners on and off the job / Lyn Pont.

By:

Pont, Lyn

9781491733080 (pbk)

Subject(s):

DDC classification:

23 647.94068 P77 2015

Contents:

Making a five star impression -- Team etiquette -- Celebrations -- Rites of passage -- Electronic etiquette -- Business travel -- Gratuities -- Your professional correspondence -- Hosting guests who have disabilities -- Special guest situations -- The power of your wardrobe -- Your public behavior -- Dining etiquette -- Global etiquette -- Saving the best for last.

Summary: Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.

Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
Books	College Library General Circulation Section	GC	GC 647.94068 P77 2015 (Browse shelf(Opens below))	c.1	Available	HNU000984
Books	College Library General Circulation Section	GC	GC 647.94068 P77 2015 (Browse shelf(Opens below))	c.2	Available	HNU000985

Includes bibliographical references and index.

Making a five star impression --
Team etiquette --
Celebrations --
Rites of passage --
Electronic etiquette --
Business travel --
Gratuities --
Your professional correspondence --
Hosting guests who have disabilities --
Special guest situations --
The power of your wardrobe --
Your public behavior --
Dining etiquette --
Global etiquette --
Saving the best for last.

Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.

College of Business and Accountancy Bachelor of Science in Hospitality Management

Text in English

There are no comments on this title.

to post a comment.