Includes bibliographical references and index.

PART ONE INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU 1 Understanding Behavior, Human Relations, and Performance 2 Personality, Stress, Learning, and Perception 3 Attitudes, Self-Concept, Values, and Ethics 4 Time and Career Management PART TWO INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS 5 Communications, Emotions, and Criticism 6 Dealing with Conflict PART THREE LEADERSHIP SKILLS: INFLUENCING OTHERS 7 Leading and Trust 8 Motivating Performance 9 Ethical Power, Politics, and Etiquette 10 Networking and Negotiating PART FOUR LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE 11 Team Dynamics, Creativity and Problem Solving, and Decision Making 12 Organizational Change and Culture 13 Valuing Diversity Globally

Suitable for incorporating activities and exercises into the classroom, this title helps students master critical concepts as well as develop skills that they can use in their professional lives.