Includes bibliographical references and index.

Machine generated contents note: The Roots of Organizational Behavior -- More Recent Developments -- Does Good Management Make a Difference? -- Themes and Purposes of This Book -- Where Do We Begin? -- Life Experiences -- Your Lifeline -- Knowing Yourself Exercise -- Ways of Thinking -- Improving Your Sense of Self -- Ethical Concerns in Measurement of Preferences -- Ways of Acting -- Thinking in Action -- Increasing Self-Knowledge -- A Vision Statement -- Valuing Diversity -- Managing the BP Disaster: A Case Study -- Privatizing the Cafeteria: A Case Study -- Laura's Employment Dilemma: A Case Study -- Some Career Advice: A Case Study -- Appendix 2A: Reddin's Personal Values Inventory -- Appendix 2B: Fundamental Interpersonal Relations Orientation-Behavior (FIRO) -- Appendix 2C: Locus of Control -- Appendix 2D: Career Orientation Inventory -- Appendix 2E: Emotional Intelligence -- Where Do We Begin? -- Ways of Thinking -- Characteristics of Creative Individuals -- Conceptual Skills and Abilities -- Creativity as Behavior -- Creativity as a Process -- An Integrated Perspective on Creativity -- Why Do We Need Creativity in Public Organizations? -- The Creative Process -- Roles in the Creative Process -- Social and Structural Connections -- Impediments to Creativity -- Fostering Creativity in Organizations -- Techniques for Improving Creativity -- Enhancing Your Personal Creativity -- Ways of Acting -- Thinking in Action -- Mind-Mapping Exercise -- Analyzing Barriers to Innovation -- Using Analogies -- A Creativity Challenge: A Case Study -- Adapting Innovations -- Involving the Community -- Where Do We Begin? -- Symptoms of Stress -- Stress Inventory -- Sources of Stress -- Coping With Stress -- Ways of Thinking -- The Consequences and Costs of Stress -- Stress: Good, Bad, and Ugly -- Sources of Stress on the Job -- Individual Factors -- Coping With and Managing Stress -- Ways of Acting -- Thinking in Action -- Building Resilience -- Distress at DES: A Case Study -- Life Balance Exercise -- Having Fun at Work -- Developing Your Own Stress Management Program -- Finding Happiness -- Where Do We Begin? -- Generating Alternatives -- The Horse Grooming Case -- Package Delivery: Exercising -- Moral Imagination -- Ways of Thinking -- Models of Decision-Making -- Who Should Be Involved? -- What Techniques Are Available to Assist You? -- Ways of Acting -- Thinking in Action -- Choosing Your Academic Program -- Decision-Making in Ferguson, Missouri: A Case Study -- New Charter School: A Case Study -- Levels of Participation: A Case Study -- Using Performance Information -- for Decision-Making -- A Decision-Making Framework -- A Decision Diagnostic -- Where Do We Begin? -- What Motivates You Now? -- What Will Motivate You in the Future? -- Ways of Thinking -- What Is Motivation? -- Changing Perspectives on Motivation -- Trust and Engagement -- Ways of Acting -- Thinking in Action -- SOS in DHS-A Problem of Motivation: A Case Study -- Staying Motivated -- Being an Energizer -- The Power of Public Service -- Where Do We Begin? -- What Makes a Good Leader? -- Your Experience as a Leader -- What Is Your Leadership Style? -- Ways of Thinking -- Traditional Approaches to Leadership -- Contemporary Approaches to Leadership -- Leadership and Emotions -- Leadership in Culturally Diverse Organizations -- The Ethics of Leadership -- Leadership in the Public Service -- Ways of Acting -- Thinking in Action -- Developing a Leadership Autobiography -- A Debate Topic -- Transactional Versus Transformational Leadership -- Assessing Your Leadership Style -- Leadership When No One Is in Charge: A Case Study -- Practicing the Ethics of Leadership -- Where Do We Begin? -- Ways of Thinking -- Early Voices -- Changing Perspectives on Workers and Organizations -- Questioning Power and Authority -- Sources of Power -- Recognizing Power and Organizational Politics -- Balancing Power -- Structural Aspects of Power -- Is Power a Positive Force or a Destructive Force? -- Managing Power and Organizational Politics -- Gaining Positive Political Skills -- Empowerment: More Than Delegation -- Power and the Public Service -- Ways of Acting -- Thinking in Action -- Politics and MBO: A Case Study -- Observing Organizational Politics -- It's Not What You Know; It's Who You Know -- Annie's Dilemma: A Case Study -- Assessing Your Power Potential -- Where Do We Begin? -- Ways of Thinking -- Improving Interpersonal Communication -- Specialized Forms of Communication -- Exploring Diversity and Intercultural Communication -- Ways of Acting -- Thinking in Action -- An Exercise in Supportive Communication -- Turmoil in the Community Development Department -- One-Way Communication Versus Two-Way Communication -- A Strange Meeting: A Case Study -- Trends in Electronic Communication -- A Dispersed Workplace: A Case Study -- Where Do We Begin? -- Assessing Team Performance -- Getting to Know Your Team -- Team Agreements -- Ways of Thinking -- Types of Teams -- Implementing Teams -- Team Effectiveness -- Measuring Team Effectiveness -- Individual Styles and Team Development -- Team Conflict -- Building an Ethical and Collaborative Environment -- Ways of Acting -- Thinking in Action -- A Team-Building Exercise -- The Case of Guard Uniforms: A Case Study -- Relocating a State Reformatory School: A Case Study -- A Team Exercise on Gender and Pay -- Emotional Intelligence in Teams -- How Well Does Your Team Deal With Conflict? -- Team Recommendations on Outsourcing: A Case Study -- The Chilean Mine Disaster: A Case Study -- Where Do We Begin? -- How Do You Behave During Conflict? -- How Do Relationships Affect Conflict? -- Making Conflict Constructive -- Ways of Thinking -- Theories of Conflict -- Sources of Conflict -- Stages of Conflict -- Strategies for Negotiation and Conflict Management -- Common Mistakes in Negotiation -- Ethics and Negotiations -- Situations and Conflict Management Strategies -- Conflict and the Public Sector -- Ways of Acting -- Thinking in Action -- Asking Questions -- Individual Needs -- Parks and Recreation: A Case Study -- Budget Surplus: A Case Study -- Bayshore Child Development Center: A Case Study -- Conflict in an Emergency Situation: A Case Study -- Misinforming Contractors: A Case Study -- When Is Conflict Healthy? -- Where Do We Begin? -- To Change or Not to Change? -- Your Orientation Toward Change -- Discussing Your Experiences With Change -- Ways of Thinking -- Approaches to Understanding Change -- Approaches to Bringing About Change -- The Management of Change -- The Ethics of Managing Change -- A Final Note on Personal Change -- Ways of Acting -- Thinking in Action -- Reasoning Processes in Organizational Change -- Rethinking Change: Leadership and Meaning -- Fremont, California: A Case Study -- Maricopa County, Arizona: A Case Study -- Leading Change in Local Government -- An Approach to Leading Change: A Case Study -- Where Do We Begin? -- Networks and Relationships -- Working With the Media -- Ways of Thinking -- The Core Skills of External Relations -- The New Skills of External Relations -- Ways of Acting -- Thinking in Action -- Improving Relationships With the Legislature -- Improving Service Quality -- Exploring the World of Networks -- Community Involvement in Changing Priorities: A Case Study -- The New Public Service -- Conclusion.

The only text in management and organisational behaviour to focus on public organisations, non-profit organisations, and school systems, this established text develops competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making.