Lago, Elpedia M.
Room division management & control system / Elpedia M. Marte-Lago, Benjamin Jerusalem. - xi, 136 pages : illustrations ; 23 cm.
Includes bibliographical references.
Chapter 1 -- Room division operation -- Chapter 2 -- Key operating ratios of room division -- Chapter 3 -- Identifying workplace conflict -- Chapter 4 -- Resolving conflict -- Chapter 5 -- Responding to client complaints -- Chapter 6 -- Security in hotel rooms -- Chapter 7 -- Emergency situations -- Chapter 8 -- Risk assessment.
College of Business and Accountancy
9789719905059
Hotel management.
Hospitality industry.
Hotel industry.
647.94068/L13
Room division management & control system / Elpedia M. Marte-Lago, Benjamin Jerusalem. - xi, 136 pages : illustrations ; 23 cm.
Includes bibliographical references.
Chapter 1 -- Room division operation -- Chapter 2 -- Key operating ratios of room division -- Chapter 3 -- Identifying workplace conflict -- Chapter 4 -- Resolving conflict -- Chapter 5 -- Responding to client complaints -- Chapter 6 -- Security in hotel rooms -- Chapter 7 -- Emergency situations -- Chapter 8 -- Risk assessment.
College of Business and Accountancy
9789719905059
Hotel management.
Hospitality industry.
Hotel industry.
647.94068/L13
