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Total quality management : concepts, strategy and implementation for operational excellence / Sunil Sharma, Professor, Faculty of Management Studies, University of Delhi.

By: Publisher: Los Angeles, California, USA : SAGE Publications, Inc., ©2018Description: xxxiii, 436 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789351502814 (print (pb) : alk. paper)
Subject(s): DDC classification:
  • 658.4013 Sh23 2018 23
LOC classification:
  • HD62.15 .S489 2018
Contents:
Total quality management; evolution, models and frameworks -- TQM and design -- TQM and organisation -- TQM and purchasing and supply management -- Statistical process control -- The six sigma approach -- TQM and advanced manufacturing technology and systems -- TQM and the customer -- Toolkit for TQM -- Quality management systems -- Concurrent implementation of QMS, EMS and OHSAS; integrated management systems.
Summary: Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.
Holdings
Item type Current library Collection Call number Status Barcode
Books Books College Library General Circulation Section GC GC 658.4013 Sh23 2018 (Browse shelf(Opens below)) Available HNU002195

Includes bibliographical references and index.

Total quality management; evolution, models and frameworks --
TQM and design --
TQM and organisation --
TQM and purchasing and supply management --
Statistical process control --
The six sigma approach --
TQM and advanced manufacturing technology and systems --
TQM and the customer --
Toolkit for TQM --
Quality management systems --
Concurrent implementation of QMS, EMS and OHSAS; integrated management systems.

Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

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Text in English

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