includes index.

Chapter 1 Hotel Housekeeping : An Introduction
Chapter 2 Laundry Operations and Management
Chapter 3 Housekeeping Control Desk
Chapter 4 Hotel Guest Room Cleaning
Chapter 5 Housekeeping Tools and Equipment

The housekeeping department is essential in any hotel business and contributes significantly to the profits but is considered an ancillary service due to its nature. Housekeeping encompasses the set of activities relevant to the maintenance and operation of a house or a business place. In hotels, this involves keeping the hotel clean, hygienic, tidy, and maintaining a pleasing ambiance at all times. These objectives are performed by the housekeeping department that consists the office of the executive housekeeper, control desk, laundry area, linen room, and tailor room, among others. The housekeeping department employs various personnel, such as managers, supervisors, and attendance, for maintaining cleanliness in guest rooms, lobbies and lifts, halls, and admin offices. This book provide comprehensive insights into the housekeeping domain. It elucidates the diverse practices and responsibilities relevant to the housekeeping function along with tips and strategies on how best to execute them. For all those who are interested in housekeeping, this book will prove to be an essential guide.

College of Business and Accountancy Bachelor of Science in Hospitality Management

Text in English