Includes bibliographical references and index.

I. Introduction The twenty-first century -- The purpose of this book -- Who is the helper? -- The two stages of counseling -- The human relations counseling model -- Summary -- References and further reading -- 2. The helping relationship Kinds of helping relationships -- How helping relationships develop -- What makes a helper effective? -- Effective communication behaviors -- Characteristics of effective helpers -- Helper self-assessment -- Client variables -- Summary -- Comments on exercises -- References and further reading -- 3. Communication skills Perceiving nonverbal messages -- Hearing verbal messages -- Responding verbally and nonverbally -- Advanced verbal response skills -- Silence -- Summary -- Exercise answers -- References and further reading -- 4. Stage 1: Building relationships and establishing goals Conditions affecting the relationship stage -- Step 1: initiation/entry -- Step 2: clarification of presenting problem -- Step 3: definition of structure/contract -- Step 4: intensive exploration of problems -- Step 5: establishment of possible goals and objectives -- Summary -- Exercise answers -- References and further reading -- 5. Helping theory Peronal theories of human behavior -- Psychodynamic theory -- Phenomenological theory -- Behavioral theory -- Cognitive and cognitive-behavioral theories -- Summary -- References and further reading -- 6. Current theorectical perspectives Integrative theoretical approaches -- Constructivism -- Feminist therapies -- Multicultural models -- Multimodal theory and therapy -- Ecological systems perspective -- Contemporary therapeutic approaches -- Phenomenological: motivational interviewing -- Third wave behavioral therapy -- Acceptance and commitment therapy --Dialectical behavioral therapy -- Summary -- References and further reading -- 7. Introduction to strategies Strategies and the three main problem areas -- Affective strategies -- Affective-cognitive strategies -- Cognitive strategies -- Cognitive-behavioral strategies -- Behavioral strategies -- Strategies that cut across domains -- Summary -- Exercise answers -- References and further reading -- 8. Stage 2: Applying strategies Step 1: mutual acceptance of defined goals and objectives -- Step 2: planning of strategies -- Step 3: use of strategies -- Step 4: evaluation of strategies -- Step 5: termination -- Step 6: follow up -- Case studies -- Summary -- Exercise answers -- References and further reading -- 9. Crisis theory and intervention What is a crisis? -- Kinds of crises -- What is a disaster? -- Who deals with crises and disasters? -- Crisis theory -- Crisis and disaster intervention -- Forms of crisis intervention -- Summary -- References and further reading -- 10. Issues affecting helping Personal values -- Sexism and heterosexism -- Racism, clasissm, and ethnocentrism -- Ageism -- Ethical consideration s-- Boundary violations and boundary crossings -- Other issues that affect the counseling process -- Common problems you may encounter as a helper -- Recent trends -- Summary and conclusions -- References and further reading -- Appendix A: observer's guide to rating communication skills -- Appendix B: sample psychotherapy policies -- Appendix C: sample client information sheet -- Appendix D: What is a HIPAA? -- Glossary -- Index.

Helps you master the skills of interviewing and relationship building to prepare you for the reality of what it's like to be a helper.

College of Arts and Sciences