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Check-in check-out / Gary K. Vallen, Jerome J. Vallen.

By: Vallen, Gary K.
Contributor(s): Vallen, Jerome J.
Boston : Pearson, ©2013Edition: 9th ed.Description: xv, 434 p. : ill. (some col. ) ; 29 cm.ISBN: 9780132706711; 0132706717.Subject(s): Hotel management | Motel managementDDC classification: 647.94068/V24 Other classification: CBA
Contents:
PART I: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES 7. Managing Guest Services 8. Arrival, Registration, Assignment and Rooming 9. The Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART V: TECHNOLOGY 12. The Night Audit 13. Hotel Technology GLOSSARY BIBLIOGRAPHY INDEX
Summary: For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.
Item type Current location Collection Call number Status Date due Barcode
Books Books College Library
General Circulation Section 		GC CBA 647.94068/V24 (Browse shelf) Available 79921
Browsing College Library Shelves , Shelving location: General Circulation Section , Collection code: GC Close shelf browser
CBA 647.94068 An27 Textbook of hotel housekeeping management and operations / CBA 647.94068/M61 Resorts : CBA 647.94068/R31 Resort management. CBA 647.94068/V24 Check-in check-out / CBA 647.940681/H32 Revenue management for the hospitality industry / CBA 647.940683/N53 Human resource management for the hospitality and tourism industries / CBA 647.95/R31 Restaurant service basics.

Includes bibliographical references and index.

PART I: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES 7. Managing Guest Services 8. Arrival, Registration, Assignment and Rooming 9. The Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART V: TECHNOLOGY 12. The Night Audit 13. Hotel Technology GLOSSARY BIBLIOGRAPHY INDEX

For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators.

College of Business and Accountancy

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