The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
By: Laughlin, Sara.
Contributor(s): Wilson, Ray W.
Chicago : American Library Association, ©2008Description: xiv, 144 p. : ill. ; 28 cm.ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper).Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Library Administration -- methods | Total Quality Management | Library Services -- organization & administration | Program Evaluation | Consumer SatisfactionDDC classification: 025.1/L36 Other classification: CAS Online resources: Table of contents only| Item type | Current location | Call number | Status | Date due | Barcode |
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College Library General Reference Section | CAS 025.1/L36 (Browse shelf) | Checked out | 06/01/2023 | 79418 |
Includes bibliographical references (p. 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
College of Arts and Sciences
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