Includes bibliographical references and index.

PART ONE THE FOUNDATION 1 The Skilled Facilitator Approach -- 2 The Facilitator and Other Facilitative Roles -- 3 How You Think Is How You Facilitate: How Unilateral Control Undermines Your Ability to Help Groups -- 4 Facilitating with the Mutual Learning Approach -- 5 Eight Behaviors for Mutual Learning -- 6 Designing and Developing Effective Groups PART TWO DIAGNOSING AND INTERVENING WITH GROUPS 7 Diagnosing and Intervening with Groups -- 8 How to Diagnose Groups -- 9 How to Intervene with Groups -- 10 Diagnosing and Intervening on the Mutual Learning Behaviors -- 11 Using Mutual Learning to Improve Other Processes and Techniques -- 12 Diagnosing and Intervening on Emotions -The Groups and Yours PART THREE AGREEING TO WORK TOGETHER 13 Contracting: Deciding Whether and How to Work with a Group -- 14 Working with a Partner -- 15 Serving in a Facilitative Role in Your Own Organization PART FOUR WORKING WITH TECHNOLOGY -- 16 Using Virtual Meetings

A book for consultants, facilitators, coaches, trainers, and anyone who helps groups realize their creative and problem-solving potential. Roger M. Schwarz shows how to use the Skilled Facilitator approach to: boost improvement processes such as Six Sigma and Lean, create a psychologically safe learning environment for training, and help coaches work with teams and individuals in real-time. This edition features a new chapter that explains how to facilitate virtual teams using conferencing technology, and includes updated content based on the latest research and revised models of group effectiveness and mutual learning.

Text in English.