Essential interviewing : a programmed approach to effective communication / David R. Evans, University of Western Ontario, Margaret T. Hearn, Max R. Uhlemann, Professor Emeritus, University of Victoria, Allen E. Ivey, University of Massachusetts.
By: Evans, D. R. et al. (David Richard) [author.]
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Contributor(s): Hearn, Margaret T [author.] | Uhlemann, Max R. (Max Reinhold) [author.] | Ivey, Allen E [author.].
Boston, MA, USA : Cengage Learning, ©2017Edition: Ninth edition.Description: xiii, 345 pages : illustrations ; 26 cm.Content type: text. ISBN: 9781305271500 (pbk); 1305271505.Subject(s): Interviewing -- Programmed instruction | Interpersonal communication -- Programmed instructionDDC classification: 158.39/Es74 Other classification: CAS Online resources: Contributor biographical information | Publisher description | Table of contents only Previous edition: 2011.
Includes bibliographical references and index.
1. Programming a Foundation for Learning.Stage I: LISTENING AND EXPLORATION: HELPING CLIENTS IDENTIFY THEIR EXPERIENCES, ISSUES, AND PROBLEMS 2. Attending Behavior.3. Questioning.4. Reflecting Content.5. Reflecting Feeling.6. Integrating Your Listening and Exploration Skills.Stage II: CLARIFICATION: HELPING CLIENTS TO CLARIFY THEIR EXPERIENCES AND DEVELOP GOALS. 7. Confronting.8. Communicating Feeling and Immediacy.9. Self-Disclosure.10. Interpreting.Stage III: ACTION: HELPING CLIENTS TO TAKE ACTION. 11. Information Giving.12. Structuring for Exploration, Clarification, and Action.13. Enlisting Cooperation.Stage IV: EFFECTIVE COMMUNICATION: FACILITATING CLARIFICATION, EXPLORATION, AND ACTION. 14. Putting It All Together.Additional Resources.Index.
Placing emphasis on the three major stages of interviewing: exploration, clarification and action, this title offers students a programmed-learning model of interviewing that has successfully trained countless members of the helping professions over the years.
In English.
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