Principles of services marketing / Adrian Palmer.
By: Palmer, Adrian.
London : McGraw-Hill, c2001Edition: 3rd ed.Description: xvi, 516 p.ISBN: 0077097483.Subject(s): Marketing -- Management | Service industries -- MarketingDDC classification: 658.8/P18 Other classification: GradNo physical items for this record
Includes bibliographical references and index.
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