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The process-centered enterprise : the power of commitments / Gabriel A. Pall.

By: Pall, Gabriel A.
Boca Raton : St. Lucie Press, c2000Description: xxix, 325 p. : ill. ; 25 cm.ISBN: 1574442392 (alk. paper).Subject(s): Industrial management | Customer services | Quality of products | BusinessDDC classification: 658.4063/P17 Other classification: Grad
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Includes bibliographical references (p. 291-309) and index.

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