Quality service management in tourism and hospitality / Chester Dave G. Arenas.
By: Arenas, Chester Dave G.
Sta. Cruz, Manila : EDRIC Publishing House, ©2022Edition: 2nd edition.Description: 96 pages : illustrations ; 25 cm.ISBN: 9786214780112.Subject(s): Hospitality industry -- Customer services | Tourism industry -- Customer servicesDDC classification: 658.812 Ar33| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books
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College Library Filipiniana Section | FIL | Fil 658.812 Ar33 2022 (Browse shelf) | Available | HNU004499 |
Includes bibliographical references.
Chapter
1 Introduction to Total Quality Management in Hospitality and Tourism Industry
2 Significance of Quality in Hospitality and Tourism Industry
3 The Concept of Service Quality
4 Customer Service Strategy
5 Managing Service Staff
6 Professional Service Skills
7 Understanding Service Applications
College of Business and Accountancy Bachelor of Science in Hospitality Management
College of Business and Accountancy Bachelor of Science in Tourism Management
In English
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