Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde, Augusto R. Matias.
By: Magpantay, Don M.
Contributor(s): Vizconde, Angelie Marie L | Matias, Augusto R.
Sta. Cruz, Manila : EDRIC Publishing House, ©2023Description: 103 pages : illustrations ; 25 cm.ISBN: 9786218179516.Subject(s): Production management | Tourism -- Management | Hospitality industry -- ManagementDDC classification: 658.5 M27| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books
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College Library Filipiniana Section | FIL | Fil 658.5 M27 2023 (Browse shelf) | Available | HNU004497 |
Includes bibliographical references.
Chapter
1 The Domain of Production and Operations Management
2 Design of Tourism and Hospitality Services
3 Specifying Quality for Tourism and Hospitality Services
4 TQM and the Tourism and Hospitality Services
5 Measuring and Controlling Quality on Tourism and Hospitality Services
6 Breakthrough of Tourism and Hospitality Services
7 ISO 9000 for Performance Excellence
8 Building and Sustaining Quality and Performance Excellence
College of Business and Accountancy Bachelor of Science in Hospitality Management
College of Business and Accountancy Bachelor of Science in Tourism Management
In English
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