Includes bibliographical references.

Unit I
Chapter 1 Introduction to Travel and Tours
Chapter 2 Key Suppliers of Travel and Tour Services
Chapter 3 Travel Agency Operations and Services
Chapter 4 Tour Operations and Services
Unit II
Chapter 5 Booking Procedures for Travel and Tours
Chapter 6 Tour Packaging, Costing and Confirmation
Chapter 7 Career-based Preparation for Future Profession in Customer Service: The Frontline
Chapter 8 Competency-based Preparation for the National Certification II Assessment in Travel Services

The book is strategically designed as an industrial and professional reference for tourism students in tertiary and senior high school taking travel and tour-related courses. Its main learning outcomes include understanding the operations of a travel agency and applying operational knowledge on completing transactions from booking, costing and up to the confirmation of reservation requests from clients.
Furthermore, this aims to apply concepts, principles and theories to practice honing an individual's industrial competency and serves as an essential guide for the takers on National Certification II in Travel Services.

College of Business and Accountancy Bachelor of Science in Tourism Management

Text in English