Includes bibliographical references.

Chapter 1 Introduction to Multicultural Diversity and the Concept of Culture
Chapter 2 Concept of Diversity
Chapter 3 Concept of Cultural Diversity
Chapter 4 Multicultural Organization
Chapter 5 Cultural Diversity Management
Chapter 6 Cultural Adaptation and Cultural Competence
Chapter 7 Business Case for Managing Cultural Diversity
Chapter 8 Working in a Diverse Environment
Chapter 9 Managing Culturally Diverse Team
Chapter 10 Managing Conflicts and Cross-Cultural Communication
Chapter 11 Hospitality and Tourism Workplace Diversity

This textbook describes the skills, knowledge and performance outcomes required to manage multicultural diversity in workplace that covers organization's diversity policy, encouraging diversity within work teams and upholding the benefits of a diverse workplace. It should also develop the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and to address cross-cultural misunderstanding it arises. The end goal is for the student to be equipped with social awareness and diverse understanding when serving customers and working with colleagues.

College of Business and Accountancy Bachelor of Science in Tourism Management

Text in English