Includes index.

"This edition is licensed for sale only in the Philippines. Circulation of this edition outside of the Philippines is unauthorized and strictly prohibited."--Cover

Part 1. Foundation of business communication
Understanding business communication
Team and intercultural communication
Interpersonal communication skills
Part 2. Developing your business writing skills
Writing process
Improving your writing style
Part 3. Written messages
Neutral and positive messages
Persuasive messages
Bad-news messages
Part 4. Report writing
Planning the report and managing data
Writing the report
Part 5. Oral and employment communication
Oral presentations
Employment communication
Reference manual A: Language arts basics
Reference manual B: Formatting business documents
Reference manual C: Common types of business reports
Reference manual D: Glossary

Discover a realistic approach to communication in today's organizations with BUSINESS COMMUNICATION: IN PERSON, IN PRINT, ONLINE, 10E. You learn today's most important business communication concepts in detail and within the context of how communication happens in organizations today. Company examples and situations demonstrate how principles work in the real business world. In addition to refining core written and oral communication skills, you learn to navigate complex relationships and use current, sophisticated technologies. You master the skills to create PowerPoint(R) decks, manage your online reputation with LinkedIn and other tools, engage customers using social media, lead web meetings and conference calls, and more. With self-reflection questions throughout the book, you develop a deeper understanding of yourself and how to communicate most effectively to reach your personal and professional goals -- Provided by publisher

College of Business and Accountancy Bachelor of Science in Accountancy

Text in English