Includes bibliographical references and indexes.

Part I. Evaluation : process and models -- Evaluation issues -- Evaluation models -- Part II. Methodology concerns -- Qualitative tools -- Quantitative tools -- Analysis of data -- Part III. Evaluation of library operations -- Evaluation of operations -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of automated systems -- Evaluation of automated materials handling systems -- Part IV. Evaluation of library services -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of eBooks -- Evaluation of reference services -- Evaluation of information literacy -- Evaluation of summer reading programs -- Evaluation of customer service -- Evaluation of social media -- Evaluation of physical space -- Evaluation of the user experience -- Part V. Evaluation of library outcomes -- Evaluating the broader perspective -- Outcomes and value -- Economic impacts -- Evaluation of social impacts -- Communicating the library's story.

"A welcome addition to the toolkit that library and information science educators and practitioners rely upon in designing services and assessing their effectiveness. As library and information science education programs add coursework addressing evaluation and measurement, this book can serve as a course text, providing both theory and practical guidance. Similarly, the book is a useful blend of general guidance and methodological direction for library practitioners. The reader will find answers to the "what" and "why" of evaluation as well as specifics for "how" and "when." Taken as a whole, the book is a comprehensive guide to library assessment and communicating library value. Pragmatically, this book helps overcome the main barriers to successfully implementing library evaluation and measurement programs, which are lack of knowledge and skills"--

Text in English