Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, University of Nevada, Las Vegas, Timothy L. Sellnow, University of Central Florida, Matthew W. Seeger, Wayne State University.
By: Ulmer, Robert R [author.].
Contributor(s): Sellnow, Timothy L. (Timothy Lester) [author.] | Seeger, Matthew W. (Matthew Wayne) [author.].
Publisher: Thousand Oaks, California, USA : SAGE Publications, Inc., ©2019Edition: Fourth Edition.Description: xviii, 220 pages : illustrations ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781506315737 (pbk. : alk. paper).Subject(s): Crisis management | Emergency management | Communication in management | Communication in organizationsDDC classification: 658.477 Ul5 2019| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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College Library General Circulation Section | GC | GC 658.477 Ul5 2019 (Browse shelf) | Available | HNU001989 |
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| GC 658.452 V26 Scenarios / | GC 658.456 A77 2018 Meeting, conference and convention management / | GC 658.456 Al53 Event planning / | GC 658.477 Ul5 2019 Effective crisis communication : | GC 658.478 /C73 Computer security handbook / | GC 658.478 W59 2019 Management of information security / | GC 658.48 C45 The knowing organization / |
Revised edition of the authors' Effective crisis communication, [2015]
Includes bibliographical references and index.
Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors.
This fully updated fourth edition includes the latest theories and innovative approaches for handling crisis and, unlike other crisis communication texts, explores how effective crisis communication can result in organizational opportunity, renewal and growth.
College of Arts and Sciences Bachelor of Arts in Communication
Text in English
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