Holy Name University Library

Modern hotel operations management / (Record no. 31568)

000 -LEADER
fixed length control field 05221nam a22004097a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190707234246.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field ta
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190516b2016 ne ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789001878900 (pbk)
040 ## - CATALOGING SOURCE
Original cataloging agency HNU
Language of cataloging eng
Transcribing agency
Description conventions rda
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 23
Classification number 647.94068 M72
084 ## - OTHER CLASSIFICATION NUMBER
Classification number CBA
085 ## - SYNTHESIZED CLASSIFICATION NUMBER COMPONENTS
-- 23
Number where instructions are found-single number or beginning number of span CBA 647.94068 M72
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Benhadda, Latifa et al.
9 (RLIN) 17319
245 ## - TITLE STATEMENT
Title Modern hotel operations management /
Statement of responsibility, etc. Michael N. Chibili (ed.) ; authors: Latifa Benhadda, Shane de Bruyn, Michael N. Chibili, Conrad Lashley, Saskia Penninga, Bill Rowson.
250 ## - EDITION STATEMENT
Edition statement 1st edition
264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Groningen, Netherlands ;
-- Houten Netherlands :
Name of producer, publisher, distributor, manufacturer Noordhoff Uitgevers,
Date of production, publication, distribution, manufacture, or copyright notice ©2016.
300 ## - PHYSICAL DESCRIPTION
Extent 656 pages :
Other physical details color illustrations, color map, graphs;
Dimensions 25 cm.
336 ## - CONTENT TYPE
Content type term text
Content type code text
500 ## - GENERAL NOTE
General note "NUR 801"--Title page verso.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note 1. The hospitality industry : Past, present and future. Introduction -- History of the hospitality industry -- 2. Rating systems and the structure of the hospitality industry. Introduction -- Rating systems -- Classification -- Hotel organisation -- Guests and segments -- 3. Hotel management : Viewed from above. Introduction -- General management -- Other members of the executive team -- The property management system -- 4. The rooms department. Introduction -- A guest's journey -- Reservations -- The front office -- Housekeeping -- 5. The food and beverage department. Introduction -- Types of food and beverage service operations -- The restaurant business -- Restaurant operations -- Room service -- Conference and banqueting -- Hotel bars -- 6. Hospitality human resource management. Introduction -- Human resource management functions -- The importance of human resource management to hospitality managers -- New approaches to organising human resources -- Trends shaping human resource management in the hospitality industry -- Trends in the nature of work -- Recruitment and selection -- Training -- Motivation -- Performance management -- Managing wages and salaries -- Other matters -- 7. Marketing for the hospitality industry. Introduction -- What is marketing? -- Hospitality marketing and sales -- Current trends in hospitality marketing -- Planning and creating service products -- Importance of service employees in sales and marketing -- Digital marketing in the hospitality industry -- 8. Financial control and the accounting department. Introduction -- The accounting function and systems -- Principal financial statements -- Management reports -- Some accounting issues -- Forecasting and budgeting -- 9. Facility engineering and maintenance. Introduction -- Roles and responsibilities -- Types of maintenance -- Hotel energy and water management -- 10. Managing safety and security issues. Introduction -- Safety and security legislation and programmes -- Security systems -- 11. Managing hospitality services. Introduction -- About services -- Hospitality service types -- Managing the service experience -- Downsides -- Hotel types and examples -- 12. Conceiving hospitality processes. Introduction -- Process characteristics and performance objectives -- Service concepts -- 13. Designing hospitality processes. Introduction -- Configuring the processes -- Capacity -- Supply chain management -- 14. Delivering hospitality services. Introduction. Same pool of customers -- Satisfiers and dissatisfiers -- Characteristics of the experience -- Service quality management systems -- Hospitableness -- 15. Managing change in the hospitality industry. Introduction -- Change and organisational culture -- Models of change process -- Resistance to change -- Managing the people side of change -- 16. Managing quality in the hospitality industry. Introduction. Quality management systems and models -- Analytical tools for continuous improvement.
520 ## - SUMMARY, ETC.
Summary, etc. "A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides."--Provided by publisher.
520 ## - SUMMARY, ETC.
Summary, etc. Modern Hotel Operations Management provides a framework for the understanding of hotel operations management within the context of contemporary issues. It discusses relevant subjects, such as socially responsible entrepreneurship, interculturalism, marketing, facility management, social media and new business models.
546 ## - LANGUAGE NOTE
Language note Text in English
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hotel management.
9 (RLIN) 353
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hotel housekeeping.
9 (RLIN) 11690
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Chibili, Michael N.,
Relator term editor.
9 (RLIN) 17320
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name de Bruyn, Shane,
Relator term author.
9 (RLIN) 17321
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Chibili, Michael N.,
Relator term author.
9 (RLIN) 17322
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Lashley, Conrad,
Relator term author.
9 (RLIN) 17323
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Penninga, Saskia,
Relator term author.
9 (RLIN) 17324
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Rowson, Bill,
Relator term author.
9 (RLIN) 17325
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books

No items available.