| 000 -LEADER |
|---|
| fixed length control field |
05092nam a22003857a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
phtghnu |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240509154444.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
200313s2020 enk b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2020005530 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781789662900 |
| Qualifying information |
(paperback) |
| 040 ## - CATALOGING SOURCE |
|---|
| Language of cataloging |
eng |
| Transcribing agency |
HNU |
| Description conventions |
rda |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD49.3 |
| Item number |
.C65 2020 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.45 C67 |
| Edition number |
23 |
| Placement Code |
GC |
| Item number |
2020 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Coleman, Amanda, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Crisis communication strategies : |
| Remainder of title |
how to prepare in advance, respond effectively and recover in full / |
| Statement of responsibility, etc. |
Amanda Coleman. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
London ; |
| -- |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Kogan Page, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2020. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 201 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
<br/>1.Are you ready for a crisis? Creating and testing a crisis communication plan<br/>Controlling the narrative<br/>The crisis communication plan<br/>Sharing the crisis communication plan<br/>Understand the plan<br/>Conclusion<br/>Notes<br/>2.Recognizing a crisis: What it is and how to spot it<br/>What makes a crisis?<br/>Anatomy of a crisis<br/>The importance of preparedness<br/>The role of the communicator<br/>Conclusion<br/>Notes<br/>3.The operational response: The approaches and how they relate to communications<br/>The first steps<br/>Who can we learn from?<br/>A military approach<br/>The emergency services approach<br/>Other approaches<br/>A strong framework<br/>Communication at the heart of the response<br/>Conclusion<br/>Notes<br/>4.Remembering the people: How employees should come first<br/>Involving people<br/>Making connections<br/>The internal audience<br/>Learning the language<br/>Careless words<br/>Employees and recovery<br/>Building success in employee engagement Evaluating the impact<br/>The future for staff<br/>Conclusion<br/>Notes<br/>5.It's tough at the top: The role of leadership in a crisis<br/>Driving the crisis response<br/>Crisis leadership qualities<br/>The right image<br/>Training leaders in communication<br/>Who is the spokesperson?<br/>Supporting the spokesperson<br/>Ensuring staff wellbeing<br/>Leader's checklists<br/>Conclusion<br/>Notes<br/>6.The impact on the community: Managing the consequences<br/>Who are the community?<br/>What is consequence management?<br/>Working with those affected and their families<br/>Communicating with victims<br/>Principles for victim communication<br/>What is stakeholder management?<br/>Conclusion<br/>Notes<br/>7.It's OK to not be OK: Ensuring support is in place<br/>Recognizing the impact<br/>Modern pressures<br/>Creating a resilient organization<br/>Creating resilient communities<br/>Wellbeing before a crisis<br/>Wellbeing during a crisis<br/>Wellbeing in recovery<br/>What are trigger points? Communication and wellbeing<br/>Conclusion<br/>Notes<br/>8.Stepping on the road to recovery<br/>What is recovery?<br/>Making the decision<br/>Training for recovery<br/>The focus of recovery<br/>When there is no return to normal<br/>The four Rs of long-term recovery<br/>Debriefs and reviews<br/>Conclusion<br/>Notes<br/>9.So, what happens next?<br/>The five Ps of crisis communication<br/>Maintaining readiness<br/>Bottom up<br/>Do it now |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook for laying the groundwork before a crisis hits, meaning that when the inevitable day comes, the company already has policies and procedures in place to leap into meaningful action without delay. Crisis Communication Strategies is unique in the way it equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Moving chronologically, the book opens by looking at the skills, policies and procedures that should be set up in advance, during times of normal business operations. It then moves on to look at how those procedures can be activated when a crisis occurs and during the immediate response. Finally, it delivers strategies for true long-term recovery for both the company itself and, where necessary, the wider community. Packed with actionable tips, checklists and global case studies, Crisis Communication Strategies is the essential guide to protecting your company and building true, long-term resilience"-- |
| Assigning source |
Provided by publisher. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
College of Arts and Sciences |
| Source |
Bachelor of Arts in Communication |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
In English |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Communication in crisis management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Crisis management. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Online version: |
| Main entry heading |
Coleman, Amanda, |
| Title |
Crisis communication strategies |
| Edition |
1. |
| Place, publisher, and date of publication |
New York : Kogan Page, 2020. |
| International Standard Book Number |
9781789662917 |
| Record control number |
(DLC) 2020005531 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
| Classification part |
600-699 |
