MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03963nam a22004217a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
phtghnu |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240119161042.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
220505s2022 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2022008706 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781398606159 |
| Qualifying information |
(paperback) |
| 040 ## - CATALOGING SOURCE |
|---|
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
HNU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5548.8 |
| Item number |
.L493 2022 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
650.13 L62 |
| Edition number |
23/eng/20220505 |
| Placement Code |
GC |
| Item number |
2022 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lilley, Roy C., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Dealing with difficult people : |
| Remainder of title |
fast, effective strategies for handling problem people / |
| Statement of responsibility, etc. |
Roy Lilley. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Fifth edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
London ; |
| -- |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Kogan Page, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 168 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
22 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
Creating success |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Dealing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip - A bush fire you can do without; Chapter - 16: The customer is always right – really?;Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace Chapter - 19: Social networking; Chapter - 20: If things don’t change they’ll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally…<br/> |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career"-- |
| Assigning source |
Provided by publisher. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
College of Business and Accountancy |
| Source |
Bachelor of Science in Business Administration Major in Human Resource Mgt |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
In English |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Psychology, Industrial. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal conflict. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Problem employees. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Online version: |
| Main entry heading |
Lilley, Roy C. |
| Title |
Dealing with difficult people. |
| Edition |
Fifth edition |
| Place, publisher, and date of publication |
New York : Kogan Page, 2022 |
| International Standard Book Number |
9781398606234 |
| Record control number |
(DLC) 2022008707 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |
| Classification part |
600-699 |
