Includes bibliographical references and index.

Section 1: WHAT YOU NEED TO KNOW FIRST1. Case Management: Definition and Responsibilities.2. Ethics and Other Professional Responsibilities for Human Service Workers.3. Applied values. Section 2: USEFUL CLARIFICATIONS AND ATTITUDES.4. How People Change.5. Applying the Ecological Model: A Theoretical Foundation for Human Services.6. Attitudes and Boundaries. Section 3: EFFECTIVE COMMUNICATION.7. Identifying Good Responses and Poor Responses.8. Listening and Responding.9. Asking Questions.10. Bringing Up Difficult Issues.11. Addressing and Disarming Anger.12. Collaborating with People for Change. Section 4: MEETING CLIENTS AND ASSESSING THEIR STRENGTHS AND NEEDS.13. Documenting Initial Inquiries.14. The First Interview.15. Social Histories and Assessment Forms.16. Using the DSM.17. The Mental Status Examination.18. Receiving and Releasing Information. Section 5: DEVELOPING A PLAN WITH A CLIENT.19. Developing a Service Plan at the Case Management Unit.20. Preparing for a Service Planning Conference or Disposition Planning Meeting.21. Making the Referral and Assembling the Record.22. Documentation and Recording. Section 6: MONITORING SERVICES AND FOLLOWING THE CLIENT.23. Monitoring the Services or Treatment.24. Developing Goals and Objectives at the Provider Agency.25. Terminating the Case.26. Taking Care of Yourself.

Summers' book is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. This edition focuses on important considerations for students to document and pass along in each step of the human services process. Students are walked through each step of the case management process while realistic exercises provide a broad range of true-to-life circumstances

College of Business and Accountancy Bachelor of Science in Business Administration Major in Human Resource Mgt

English