000			01511pam a2200445 a 4500
001			017409133
003			UkOxU
005			20190812152711.0
008			100813s2011 enka b 001 0 eng d
010			_a2010033452
015			_aGBB099115 _2bnb
020			_a9781412980333 (hbk.) : _c£56.00
020			_a141298033X (hbk.) : _c£56.00
020			_a9781412980340 (pbk.) : _c£26.99
020			_a1412980348 (pbk.) : _c£26.99
035			_a(Uk)015630371
035			_a(UkOxU)UkOxUw15634939
040			_aStDuBDS _beng _cLearning Resource Center _dUk
042			_aukblcatcopy
082	0	4	_223 _a658.477/Ul5
084			_aCAS
089	0	4	_aCAS 658.477/Ul5 _223
100	1		_aUlmer, Robert R., _d1969-
245	1	0	_aEffective crisis communication : _bmoving from crisis to opportunity / _cRobert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.
250			_a2nd ed.
264			_aLondon : _bSAGE, _c©2011.
300			_axvii, 239 p. : _bill. ; _c23 cm.
500			_aPrevious ed.: 2007.
504			_aIncludes bibliographical references and index.
521			_aCAS
650		0	_aCrisis management.
650		0	_aEmergency management.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
700	1		_aSellnow, Timothy L. _q(Timothy Lester), _d1960-
700	1		_aSeeger, Matthew W. _q(Matthew Wayne), _d1957-
942			_2ddc _cBK
999			_c4004 _d4004