000			01957nam a22003137a 4500
999			_c36334 _d36334
003			OSt
005			20200224161911.0
007			ta
008			200224b2015 inu||||| |||| 00| 0 eng d
010			_a2014910167
020			_a9781491733080 (pbk)
040			_beng _cHNU _erda
082			_223 _3GC _a647.94068 P77 2015
100			_aPont, Lyn.
245			_aHospitality management : _bpeople skills and manners on and off the job / _cLyn Pont.
264			_aBloomington, Indiana, USA : _biUniverse, _c©2015.
300			_axi, 262 pages ; _c23 cm
504			_aIncludes bibliographical references and index.
505			_aMaking a five star impression -- Team etiquette -- Celebrations -- Rites of passage -- Electronic etiquette -- Business travel -- Gratuities -- Your professional correspondence -- Hosting guests who have disabilities -- Special guest situations -- The power of your wardrobe -- Your public behavior -- Dining etiquette -- Global etiquette -- Saving the best for last.
520			_aCompetition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.
521			_aCBA _bBachelor of Science in Hospitality Management
546			_aText in English
650			_aHospitality industry -- Management.
650			_aEtiquette.
650			_aHotel management.
650			_aManagement -- Psychological aspects.
942			_2ddc _cBK _h600-699