000			03590nam a22004217a 4500
003			phtghnu
005			20250710085605.0
007			ta
008			220906s2023 nyu b 001 0 eng
010			_a 2022038879
020			_a9781032370736 _q(paperback)
035			_a22777906
040			_beng _erda _cHNU
042			_apcc
050	0	0	_aHD30.3 _b.H94 2023
082	0	0	_223 _3GC _a658.45 H99 _b2023
100	1		_aHynes, Geraldine E., _eauthor.
245	1	0	_aInterpersonal communication in the diverse workplace : _bget along, get it done, get ahead / _cGeraldine E. Hynes.
263			_a2301
264		1	_aNew York, NY : _bRoutledge, _c2023.
300			_axi, 171 pages : _billustrations ; _c23 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505			_aPart One: Communication Cornerstones 1. Diversity in the Workplace 2. Cultural Competence 3. The Sequence for Success Model Part Two: Get Along 4. Strategies for Finding out What’s Going On 5. Strategies for Strengthening Work Relationships Part Three: Get It Done 6. Strategies for Communicating Job Expectations 7. Strategies for Giving Performance Feedback 8. Strategies for Managing Conflict 9. Strategies for Detecting Deception Part Four: Get Ahead 10. Trends in the Global Workplace 11. Strategies for Thriving in the Global Workplace
520			_a"Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment. The workplace is steadily becoming more diverse, and cultural competence is widely recognized as a key to success, in terms of revenue, profit, market share, and workforce productivity. This and diversity appreciation are the two cornerstones for effective interpersonal communication, facilitating relationship development, improving job satisfaction, commitment, loyalty, and trust, and leading to performance and organizational success. The effectiveness of diversity training sessions and cultural guidebooks can vary-business professionals need a book that presents more than descriptions of culture-bound business practices or prescriptions for valuing diversity. This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one, including cases and examples. With its strategies for reducing diversity miscues, techniques for responding in uncomfortable conversations, and innovative ways to bridge cultural gaps, this book will help current and aspiring leaders across industries build rapport and promote constructive behaviors in a diverse work environment, resulting in organizational success"-- _cProvided by publisher.
521			_aCAS _bBachelor of Arts in Communication
546			_aEnglish
650		0	_aCommunication in management.
650		0	_aBusiness communication.
650		0	_aDiversity in the workplace.
776	0	8	_iOnline version: _aHynes, Geraldine E. _tInterpersonal communication in the diverse workplace _dNew York, NY : Routledge, Taylor & Francis Group, 2023 _z9781003335177 _w(DLC) 2022038880
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _h600-699
999			_c139395 _d139395