000			03259nam a22003737a 4500
999			_c125909 _d125909
003			phtghnu
005			20230118123838.0
007			ta
008			160218s2020 si b 001 0 eng
020			_a9789813136625 (pbk)
040			_beng _cHNU _erda
042			_apcc
050	0	0	_aTX911.3.M27 _bH39 2020
082	0	0	_a647.94068 H32 _223 _3GC _b2020
100	1		_aHayes, David K., _eauthor.
245	1	0	_aHotel operations management / _cDavid K. Hayes, Ph.D., Panda Professionals Hospitality Education and Training, Okemos, Michigan, Jack D. Ninemeier, Ph.D., Professor Emeritus, The School of Hospitality Business, Michigan State University, East Lansing, Michigan, Allisha A. Miller, Panda Professionals Hospitality Education and Training, Okemos, Michigan.
250			_aThird edition.
264		1	_aSingapore : _bPearson Education South Asia Pte Ltd., _c2020.
300			_axix, 595 pages : _billustrations ; _c26 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505			_aOverview of the hotel industry The guest service imperative The hotel general manager General managers are leaders Human resources Accounting Revenue management Sales and marketing The front office Housekeeping Food and beverage Property operation and maintenance Personal safety and property security Franchise agreements and management contracts Managing in the global hotel industry
520			_a"For the Introduction to Hotel Operations or Introduction to Lodging course in Hospitality Management departments. Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel's-and their own-success."--Publisher's website
521			_aCBA _bBachelor of Science in Hospitality Management
546			_aText in English
650		0	_aHotel management.
700	1		_aNinemeier, Jack D.
700	1		_aMiller, Allisha A.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _h600-699