Quintanilla, Kelly M. <br/><br/>
Business and professional communication :   keys for workplace excellence / 
Kelly M Quintanilla; Shawn T Wahl 
 - Second edition. 
 - xix, 409 pages :   color illustrations ;   26 cm. 
<br/><br/>1. Business and Professional Excellence in the Workplace I. BEGINNING COMMUNICATION PRINCIPLES 2. Verbal and Nonverbal Communication 3. Listening II. ENTERING THE WORKPLACE 4. Resumes, Interviews, and Negotiation 5. Getting to Know Your Diverse Workplace III. DEVELOPING IN THE WORKPLACE 6. Interpersonal Communication at Work 7. Strengthening Teams and Conducting Meetings IV. EXCELLING IN THE WORKPLACE 8. Technology in the Workplace 9. Business and Professional Writing 10. Leadership and Conflict Management V. PRESENTING IN THE WORKPLACE 11. Informing and Persuading 12. Speech Design 13. Delivering a Speech with Professional Excellence VI. SURVIVING IN THE WORKPLACE 14. Work-Life Balance 
<br/><br/> This text presents an exciting new approach to teaching the core concepts and techniques of business and professional communication, and is organized by the sequence readers will face as they transition from student to professional life, giving them the skills they need to move from interviewee to team member to leader. 
<br/><br/> College of Business and Accountancy 
<br/><br/><label>ISBN: </label>9781452217628 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.
<br/><br/><label>Dewey Class. No.: </label>658.45/Q45