Vallen, Gary K. <br/><br/>
Check-in check-out / 
Gary K. Vallen, Jerome J. Vallen. 
 - 9th ed. 
 - xv, 434 p. :  ill. (some col. ) ;  29 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>PART I: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES 7. Managing Guest Services 8. Arrival, Registration, Assignment and Rooming 9. The Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART V: TECHNOLOGY 12. The Night Audit 13. Hotel Technology GLOSSARY BIBLIOGRAPHY INDEX 
<br/><br/> For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work. Organised to reflect how a guest moves through the hotel, this edition provides a broad view of lodging management and covers topics such as corporate housing and destination elevators. 
<br/><br/> College of Business and Accountancy 
<br/><br/><label>ISBN: </label>9780132706711 0132706717 
<br/><br/><label>LCCN: </label>2012016018 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.<br/>Motel management.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / V352 2013 
<br/><br/><label>Dewey Class. No.: </label>647.94068/V24