Ulmer, Robert R., 1969- Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. - 2nd ed. - xvii, 239 p. : ill. ; 23 cm. Previous ed.: 2007. Includes bibliographical references and index. College of Arts and Sciences ISBN: 9781412980333 (hbk.) : £56.00 141298033X (hbk.) : £56.00 9781412980340 (pbk.) : £26.99 1412980348 (pbk.) : £26.99 LCCN: 2010033452 Nat. Bib. No.: GBB099115 bnb Subjects--Topical Terms: Crisis management.Emergency management.Communication in management.Communication in organizations. Dewey Class. No.: 658.477/Ul5