Evans, D. R. et al.  1940- <br/><br/>
Essential interviewing :  a programmed approach to effective communication / 
David R. Evans, University of Western Ontario, Margaret T. Hearn, Max R. Uhlemann, Professor Emeritus, University of Victoria, Allen E. Ivey, University of Massachusetts. 
 - Ninth edition. 
 - xiii, 345 pages :  illustrations ;  26 cm. 
<br/><br/> Previous edition: 2011. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>1. Programming a Foundation for Learning.Stage I: LISTENING AND EXPLORATION: HELPING CLIENTS IDENTIFY THEIR EXPERIENCES, ISSUES, AND PROBLEMS 2. Attending Behavior.3. Questioning.4. Reflecting Content.5. Reflecting Feeling.6. Integrating Your Listening and Exploration Skills.Stage II: CLARIFICATION: HELPING CLIENTS TO CLARIFY THEIR EXPERIENCES AND DEVELOP GOALS. 7. Confronting.8. Communicating Feeling and Immediacy.9. Self-Disclosure.10. Interpreting.Stage III: ACTION: HELPING CLIENTS TO TAKE ACTION. 11. Information Giving.12. Structuring for Exploration, Clarification, and Action.13. Enlisting Cooperation.Stage IV: EFFECTIVE COMMUNICATION: FACILITATING CLARIFICATION, EXPLORATION, AND ACTION. 14. Putting It All Together.Additional Resources.Index. 
<br/><br/> Placing emphasis on the three major stages of interviewing: exploration, clarification and action, this title offers students a programmed-learning model of interviewing that has successfully trained countless members of the helping professions over the years.   
<br/><br/><br/>In English. 
<br/><br/><label>ISBN: </label>9781305271500 (pbk) 1305271505 
<br/><br/><label>LCCN: </label>2015947910 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interviewing--Programmed instruction.<br/>Interpersonal communication--Programmed instruction.
<br/><br/><label>LC Class. No.: </label>BF637.I5  / E87 2017 
<br/><br/><label>Dewey Class. No.: </label>158.39/Es74