TY  - BOOK
AU  - Serrano, Angelita Ong Camilar,
TI  - Total quality management
T2  - OBE Approach
SN  - 9786214271429
U1  - 658.4013 Se68 23
PY  - 2023///
CY  - Intramuros, Manila, Philippines
PB  - Unlimited Books Library Services & Publishing Inc., 
KW  - Total quality management
N1  - Includes bibliography /webliography; Chapter 1 Introduction to TQM
Chapter 2 Strategic Dimensions of Quality
Chapter 3 Gurus of Total Quality Management
Chapter 4 Kaizen: Concepts and Systems
Chapter 5 Good Housekeeping
Chapter 6 Phases in TQM Implementation
Chapter 7 TQM and Planning Tools
Chapter 8 Customer Value Strategy
Chapter 9 Quality Standards; CBA; Bachelor of Science in Business Administration major in Financial Management; CBA; Bachelor of Science in Business Administration Major in Human Resource Mgt; CBA; Bachelor of Science in Business Administration Major in Marketing Management
ER  -