Serrano, Angelita Ong Camilar, <br/><br/>
Total quality management / 
Angelita Ong Camilar-Serrano, PhD-BM, MBA, CMC. 
 - Second edition. 
 - x, 260 pages :  illustrations ;  26 cm. 
 - OBE Approach. .
<br/><br/>Includes bibliography /webliography 
<br/><br/>Chapter 1 Introduction to TQM<br/>Chapter 2 Strategic Dimensions of Quality<br/>Chapter 3 Gurus of Total Quality Management<br/>Chapter 4 Kaizen: Concepts and Systems<br/>Chapter 5 Good Housekeeping<br/>Chapter 6 Phases in TQM Implementation<br/>Chapter 7 TQM and Planning Tools<br/>Chapter 8 Customer Value Strategy<br/>Chapter 9 Quality Standards 
<br/><br/> College of Business and Accountancy  All programs 
<br/><br/><br/>In English 
<br/><br/><label>ISBN: </label>9786214271429 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013 Se68  / 2023