TY  - BOOK
AU  - Jacobson, Amy, 
TI  - Emotional intelligence : : a simple and actionable guide to increasing performance, engagement and ownership 
SN  -  9780730391494
U1  - 152.4 J15 23
PY  - 2021///
CY  - Milton Qld.
PB  - John Wiley & Sons Australia, Ltd
KW  - Emotional intelligence
KW  - Success in business
KW  - Psychological aspects
N1  - Includes index; Part I: What is emotional intelligence? The history of emotional intelligence ; Can EI be taught or are we born with it? ; How do we measure EI?
Part II: Disrupting mindsets using EI. The EI rewiring process ; Own it : becoming self-aware and owning who we are ; Face it : controlling our emotions and working with them ; Feel it : understanding others and the impact we have on them ; Ask it : communicating with influence and purpose ; Drive it : being motivated and reaching our full potential
Part III: The future of EI in the workplace. The importance of EI in an AI world ; EI and job titles; CAS; Bachelor of Science in Psychology
N2  - With the world in crisis, organisations are switching their key focus from product and sales to their people and mindset. Emotional intelligence is the ability to identify and manage one's personal emotions and the emotions of others. Our emotions drive everything we do as humans, and organisations with people who can recognize these drivers in themselves and know how to interact with others with different communication styles will dramatically improve their performance, capability and staff engagement. This comprehensive and practical book cuts through the hype to simplify Emotional Intelligence into familiar language and actionable tools for immediate results
ER  -