TY  - BOOK
AU  - Kosmoski, Georgia J.
TI  - Managing difficult, frustrating, and hostile conversations: strategies for savvy administrators 
SN  - 0-8039-6809-4
U1  - 371.5 K84 
PY  - 2000///
CY  -  USA
PB  -  Corwin Press, Inc.
N1  - CAS; Bachelor of Arts in Communication
ER  -