Kosmoski, Georgia J. <br/><br/>
Managing difficult, frustrating, and hostile conversations :  strategies for savvy administrators / 
Georgia J. Kosmoski, Dennis R. Pollack 
<br/><br/> CAS  Bachelor of Arts in Communication 
<br/><br/><label>ISBN: </label>0-8039-6809-4 
<br/><br/><label>Dewey Class. No.: </label>371.5 K84