TY - BOOK AU - Collier, David Alan, AU - Evans, James, AU - Lindsay, Wiliam, TI - Operations management and total quality management / SN - 9789814878456 (pbk) U1 - 658.5 C69 23 PY - 2020/// CY - New Tech Park, Singapore PB - Cengage Learning Asia Pte Ltd. KW - Industrial management KW - Production management KW - Total quality management N1 - Includes index; Chapter 1 Operations Management and Valie Chains Chapter 2 Operations Strategy Chapter 3 Technology and Operations Management Chapter 4 Goods and Service Design Chapter 5 Process Selection, Design, and Analysis Chapter 6 Facility and Work Design Chapter 7 Forecasting and Demand Planning Chapter 8 Capacity Management Chapter 9 Managing Inventories in Supply Chains Chapter 10 Supply Chain Management and Logistics Chapter 11 Resource Management Chapter 12 Operations Scheduling and Sequencing Chapter 13 Lean Operating Systems Chapter 14 Project Management Chapter 15 Introduction to Quality Chapter 16 Customer Focus Chapter 17 Workforce Focus Chapter 18 Process Focus Chapter 19 Design for Quality and Product Excellence Chapter 20 Process Improvement and Six Sigma Chapter 21 The Baldrige Framework for Performance Excellence ; CBA; Bachelor of Science in Business Administration major in Financial Management; Bachelor of Science in Business Administration Major in Marketing Management ER -