Collier, David Alan,

Operations management and total quality management / David Alan Collier, James Evans, Wiliam Lindsay, authors. - Philippine edition. - iv, 698 pages : illustrations ; 26 cm.

Includes index.

Chapter 1 Operations Management and Valie Chains
Chapter 2 Operations Strategy
Chapter 3 Technology and Operations Management
Chapter 4 Goods and Service Design
Chapter 5 Process Selection, Design, and Analysis
Chapter 6 Facility and Work Design
Chapter 7 Forecasting and Demand Planning
Chapter 8 Capacity Management
Chapter 9 Managing Inventories in Supply Chains
Chapter 10 Supply Chain Management and Logistics
Chapter 11 Resource Management
Chapter 12 Operations Scheduling and Sequencing
Chapter 13 Lean Operating Systems
Chapter 14 Project Management
Chapter 15 Introduction to Quality
Chapter 16 Customer Focus
Chapter 17 Workforce Focus
Chapter 18 Process Focus
Chapter 19 Design for Quality and Product Excellence
Chapter 20 Process Improvement and Six Sigma
Chapter 21 The Baldrige Framework for Performance Excellence

College of Business and Accountancy Bachelor of Science in Business Administration major in Financial Management Bachelor of Science in Business Administration Major in Marketing Management

Text in English

ISBN: 9789814878456 (pbk)

Subjects--Topical Terms:
Industrial management.
Production management.
Total quality management.

Dewey Class. No.: 658.5 C69 / 2020