TY  - BOOK
AU  - Kovacs, Diane K.
TI  - The Virtual reference handbook: interview and information delivery techniques for the chat and e-mail environments 
SN  - 9781856046268
U1  - 025.52 K84 
PY  - 2007///
CY  - London
PB  - Facet Publishing
N1  - CoED; Bachelor of Elementary Education
ER  -