Kovacs, Diane K. <br/><br/>
The Virtual reference handbook :  interview and information delivery techniques for the chat and e-mail environments / 

<br/><br/> College of Education  Bachelor of Elementary Education 
<br/><br/><label>ISBN: </label>9781856046268 
<br/><br/><label>Dewey Class. No.: </label>025.52 K84