TY  - BOOK
AU  - Sharma,Sunil
TI  - Total quality management: concepts, strategy and implementation for operational excellence 
SN  - 9789351502814 (print (pb) : alk. paper)
AV  - HD62.15 .S489 2018
U1  - 658.4013 Sh23 2018 23
PY  - 2018///
CY  - Los Angeles, California, USA
PB  - SAGE Publications, Inc.
KW  - Total quality management
N1  - Includes bibliographical references and index; Total quality management; evolution, models and frameworks --
TQM and design --
TQM and organisation --
TQM and purchasing and supply management --
Statistical process control --
The six sigma approach --
TQM and advanced manufacturing technology and systems --
TQM and the customer --
Toolkit for TQM --
Quality management systems --
Concurrent implementation of QMS, EMS and OHSAS; integrated management systems; CBA; Bachelor of Science in Accountancy; CBA; Bachelor of Science in Management Accounting; CBA; Bachelor of Science in Business Administration major in Financial Management; CBA; Bachelor of Science in Business Administration Major in Human Resource Mgt; CBA; Bachelor of Science in Business Administration Major in Marketing Management; CBA; Bachelor of Science in Hospitality Management; CBA; Bachelor of Science in Tourism Management
N2  - Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction
ER  -