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1.
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Customer relationship management / Hazel Nelson
by Nelson, Hazel [author.]. New York, NY, USA : Larsen and Keller Education, ©2023Availability: Items available for loan: College Library
[Call number: GC 658.812 N33 2023]
(1).
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2.
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Quality service management in tourism and hospitality / Chester Dave G. Arenas.
by Arenas, Chester Dave G. Edition: 2nd edition.Sta. Cruz, Manila : EDRIC Publishing House, ©2022Availability: Items available for loan: College Library
[Call number: Fil 658.812 Ar33 2022]
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3.
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Quality service management in tourism and hospitality / authored and edited by 3G E-learning LLC, USA.
by 3G E-learning LLC, USA [author and editor.]. Edition: 2nd edition.New York, NY, USA : 3G E-learning LLC, ©2022Availability: Items available for loan: College Library
[Call number: GC 658.812 T41 2022]
(1).
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4.
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Service excellence in tourism and hospitality / Sophea Tieng, author.
by Tieng, Sophea [author.]. Burlington, ON, Canada : Society Publishing, ©2022Availability: Items available for loan: College Library
[Call number: GC 338.4791 T44 2022]
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5.
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Managing hospitality organizations : achieving excellence in the guest experience / Robert C. Ford, Michael C. Sturman.
by Ford, Robert C. (Robert Clayton), 1945- [author.] | Sturman, Michael C. (Michael Craig) [author.]. Edition: Second edition.Publisher: Thousand Oaks, California, USA : SAGE Publications, Inc., 2020Availability: Items available for loan: College Library
[Call number: GC 647.94068 F75 2020]
(1).
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6.
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Customer service in travel & tourism / authored and edited by 3G E-learning LLC, USA.
by 3G E-learning LLC, USA [author and editor. ]. Edition: 2nd edition.New York, NY, USA : 3G E-learning LLC, ©2022Availability: Items available for loan: College Library
[Call number: GC 338.4791 T41 2022]
(1).
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7.
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Quality service management in tourism and hospitality management / Michael Bhobet B. Baluyot, DHM, CHP.
by Baluyot, Michael Bhobet B. Manila, Philippines : Mindshapers Co., Inc., 2021Availability: Items available for loan: College Library
[Call number: Fil 658.812 B21 2021]
(3).
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8.
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Quality service management in tourism and hospitality management / Chester Dave G. Arenas.
by Arenas, Chester Dave G. Manila, Philippines : EDRIC Publishing House, ©2021Availability: Items available for loan: College Library
[Call number: Fil 658.812 Ar33 2021]
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9.
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Quality service management in tourism and hospitality / Daryl Ace V. Cornell, Ronald G. Manzano.
by Cornell, Daryl Ace V | Manzano, Ronald G. Edition: First edition.Manila, Philippines : Rex Book Store, ©2020Availability: Items available for loan: College Library
[Call number: Fil 658.812 C81 2020]
(2).
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10.
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Supply chain management : strategy, planning and operation / Sunil Chopra.
by Chopra, Sunil. Edition: Seventh edition, global editionHarlow, United Kingdom : Pearson Education Limited, ©2019Availability: Items available for loan: College Library
[Call number: GC 658.87 C45 2019]
(1).
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11.
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Customer service in travel & tourism / authored and edited by 3G E-learning LLC, USA.
by 3G E-learning LLC, USA [author and editor.]. New York, NY : 3G E-Learning, ©2019Other title: Customer service in travel and tourism.Availability: Items available for loan: College Library
[Call number: GC 338.4791 A77 2019]
(1).
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12.
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Customer service in academic libraries : edited by Stephen Mossop. tales from the front line /
by Mossop, Stephen [editor.]. Waltham, Massachusetts, USA : Chandos Publishing is an imprint of Elsevier, ©2016Availability: Items available for loan: College Library
[Call number: COED 027.7/C96]
(1).
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13.
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Guest service in the hospitality industry / authored and edited by 3G E-learning LLC, USA.
by 3G E-learning LLC, USA [author and editor.]. USA : 3G E-learning LLC, ©2017Availability: Items available for loan: Senior High School Library
[Call number: GC 338.4791 T41 2017]
(1).
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14.
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The Routledge handbook of consumer behaviour in hospitality and tourism / edited by Saurabh Kumar Dixit.
by Dixit, Saurabh Kumar, 1979- [editor.]. London, England, UK ; New York, NY, USA : Taylor & Francis Group, Routledge, ©2017Other title: Handbook of consumer behaviour in hospitality and tourism.Availability: Items available for loan: College Library
[Call number: GC CBA 647.94/R76 2017]
(1).
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15.
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Services marketing : people, technology, strategy / Christopher Lovelock; Jochen Wirtz
by Lovelock, Christopher | Wirtz, Jochen. Edition: Seventh edition.; Global edition.Singapore : Pearson Education South Asia Pte Ltd, ©2015Availability: Items available for loan: College Library
[Call number: CBA 658.8/L94]
(1).
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16.
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Customer service for hospitality and tourism / Simon Hudson; Louise Hudson.
by Hudson, Simon | Hudson, Louise. Woodeaton, Oxford : Goodfellow Publishers, ©2013Availability: Items available for loan: College Library
[Call number: CBA 338.4791/H86]
(2).
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17.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara, 1949- | Wilson, Ray W. Chicago : American Library Association, ©2008Online access: Table of contents only Availability: No items available Checked out (1).
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18.
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Guest service in the hospitality industry / Paul Bagdan, Ph. D., C.H.E..
by Bagdan, Paul J, 1970-. Hoboken, New Jersey : Wiley, ©2013Online access: Cover image Availability: Items available for loan: College Library
[Call number: CBA 338.4791/B14]
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19.
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Customer service : career success through customer loyalty / Paul R. Timm.
by Timm, Paul R. Edition: 5th ed.Upper Saddle River, N.J. : Prentice Hall, c2011Availability: Items available for loan: College Library
[Call number: CBA 658.812/T48]
(1).
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20.
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The process-centered enterprise : the power of commitments / Gabriel A. Pall.
by Pall, Gabriel A. Boca Raton : St. Lucie Press, c2000Availability: Items available for loan: College Library
[Call number: Grad. 658.4063/P17]
(1).
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21.
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Key customers : how to manage them profitably / Malcolm McDonald, Beth Rogers, Diana Woodburn.
by McDonald, Malcolm | Rogers, Beth, 1957- | Woodburn, Diana | Chartered Institute of Marketing. Oxford ; Boston : Butterworth-Heinemann, c2000Online access: Publisher description | Table of contents Availability: Items available for loan: College Library
[Call number: Grad. 658.8105/M14]
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22.
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Customer service : a practical approach / Elaine K. Harris.
by Harris, Elaine K. Edition: 2nd ed.Upper Saddle River, N.J. : Prentice Hall, c2000Availability: Items available for loan: College Library
[Call number: Grad. 658.812/H24]
(1).
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23.
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The process-centered enterprise : the power of commitments / Gabriel A. Pall.
by Pall, Gabriel A. Boca Raton : St. Lucie Press, c2000Availability: No items available
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24.
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Customer service : a practical approach / Elaine K. Harris.
by Harris, Elaine K. Edition: 2nd ed.Upper Saddle River, N.J. : Prentice Hall, c2000Availability: No items available
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25.
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Key customers : how to manage them profitably / Malcolm McDonald, Beth Rogers, Diana Woodburn.
by McDonald, Malcolm | Rogers, Beth, 1957- | Woodburn, Diana | Chartered Institute of Marketing. Oxford ; Boston : Butterworth-Heinemann, c2000Online access: Publisher description | Table of contents Availability: No items available
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26.
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Customer service : career success through customer loyalty / Paul R. Timm.
by Timm, Paul R. Edition: 5th ed.Upper Saddle River, N.J. : Prentice Hall, c2011Availability: No items available
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27.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara, 1949- | Wilson, Ray W. Chicago : American Library Association, ©2008Online access: Table of contents only Availability: No items available
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28.
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Customer service for hospitality and tourism / Simon Hudson; Louise Hudson.
by Hudson, Simon | Hudson, Louise. Woodeaton, Oxford : Goodfellow Publishers, ©2013Availability: No items available
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29.
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Guest service in the hospitality industry / Paul Bagdan, Ph. D., C.H.E..
by Bagdan, Paul J, 1970-. Hoboken, New Jersey : Wiley, ©2013Online access: Cover image Availability: No items available
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30.
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Services marketing : people, technology, strategy / Christopher Lovelock; Jochen Wirtz
by Lovelock, Christopher | Wirtz, Jochen. Edition: Seventh edition.; Global edition.Singapore : Pearson Education South Asia Pte Ltd, ©2015Availability: No items available
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31.
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The Routledge handbook of consumer behaviour in hospitality and tourism / edited by Saurabh Kumar Dixit.
by Dixit, Saurabh Kumar, 1979- [editor.]. London, England, UK ; New York, NY, USA : Taylor & Francis Group, Routledge, ©2017Other title: Handbook of consumer behaviour in hospitality and tourism.Availability: No items available
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32.
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Guest service in the hospitality industry / authored and edited by 3G E-learning LLC, USA.
by 3G E-learning LLC, USA [author and editor.]. USA : 3G E-learning LLC, ©2017Availability: No items available
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33.
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Customer service in academic libraries : edited by Stephen Mossop. tales from the front line /
by Mossop, Stephen [editor.]. Waltham, Massachusetts, USA : Chandos Publishing is an imprint of Elsevier, ©2016Availability: No items available
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