Holy Name University Library

Service excellence in tourism and hospitality / (Record no. 130492)

000 -LEADER
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003 - CONTROL NUMBER IDENTIFIER
control field phtghnu
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240307100736.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781774691182
Qualifying information (hardcover)
040 ## - CATALOGING SOURCE
Language of cataloging eng
Transcribing agency HNU
Description conventions rda
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 23
Placement Code GC
Classification number 338.4791 T44
Item number 2022
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Tieng, Sophea,
Relator term author.
245 ## - TITLE STATEMENT
Title Service excellence in tourism and hospitality /
Statement of responsibility, etc. Sophea Tieng, author.
264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Burlington, ON, Canada :
Name of producer, publisher, distributor, manufacturer Society Publishing,
Date of production, publication, distribution, manufacture, or copyright notice ©2022.
300 ## - PHYSICAL DESCRIPTION
Extent xix, 297 pages :
Other physical details color illustrations ;
Dimensions 23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Chapter <br/>1 Service Excellence and Quality: An Overview<br/>2 Service Design: Creating Best-in-Class Customer Experiences<br/>3 Customer Service in the Hospitality and Tourism<br/>4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector<br/>5 Creating Excellent Guest Experiences: Servicescape and Processes<br/>6 Managing Customer Expectations<br/>7 Managing Customer Relations for Service Excellence<br/>8 Human Resource Management in a Hospitality Environment<br/>
520 ## - SUMMARY, ETC.
Summary, etc. The hospitality industry thrives on customer service (CS) because it cannot function without customers. Hospitality includes lodging, tourism, transportation, and even something like a theme park. All of these businesses rely on customers to succeed. In fact, great customer service leads to better customer loyalty, higher revenue, and lower costs. Service excellence is an important area where many in the hospitality industry need to investigate and uncover new opportunities for adoption and development. Service excellence is described as meeting and slightly exceeding the customer's expectations. Most businesses offer decent customer service, but consumers return to those who go above and beyond to provide service excellence.
521 ## - TARGET AUDIENCE NOTE
Target audience note College of Business and Accountancy
Source Bachelor of Science in Hospitality Management
521 ## - TARGET AUDIENCE NOTE
Target audience note College of Business and Accountancy
Source Bachelor of Science in Tourism Management
546 ## - LANGUAGE NOTE
Language note In English
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
Form subdivision Management.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Classification part 300-399
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Price effective from Koha item type
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; GC College Library College Library General Circulation Section 2023-07-25 Library Fund GC 338.4791 T44 2022 HNU004647 2024-03-07 2024-03-07 Books